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According to the Ministry of Solidarity and Health, electronic cigarettes or hookahs, included in the term "electronic vaping devices," are considered everyday consumer products, as are their refills (cartridges or refill bottles, or in our case, called "flavors"). They reproduce the sensations of a traditional cigarette or hookah made of tobacco.
In our case, all our Hooky flavors (e-liquids) are guaranteed to be nicotine-free.
They are made from vegetable glycerin, propylene glycol, and various aromatic substances. All these elements are not considered toxic to humans, although there is currently no official study on the harmfulness of electronic cigarettes or similar devices, of which we are a part. However, experts and public authorities all agree that they are less harmful than tobacco products.
"Tabac Info Service" states that the e-cigarette or e-hookah "reduces or eliminates the risks of serious illnesses such as cancer. It is much less harmful than the classic cigarette, even if other risks may be identified in the years to come."
According to the latest report from the High Health Authority (HAS) dated 2014, electronic vaping devices are considered useful "to stop or reduce the consumption of tobacco by smokers."
Finally, passive vaping does not expose individuals to carcinogenic substances.
Let us not forget that there is no combustion of tobacco, plants, or additives; it is indeed vaporization.
However, we do not recommend the use of Hooky to pregnant women, individuals with heart problems, respiratory disorders, and fragile individuals. In case of an allergic reaction, it is imperative to consult your doctor. Hooky should not be used while driving, as it reduces your concentration and increases the risk of accidents.
https://solidarites-sante.gouv.fr/prevention-en-sante/addictions/article/la-cigarette-electronique
https://solidarites-sante.gouv.fr/IMG/pdf/enquete_etincel.pdf
https://ansm.sante.fr/S-informer/Points-d-information-Points-d-information/Informations-reglementaires-relatives-a-la-cigarette-electronique-Point-d-Information/%28language%29/fre-FR
The "Hamon" Law on Consumption was published in the Official Journal on Tuesday, March 18, 2014. It now regulates the prohibition of selling electronic cigarettes to minors.
Article 36 modifies and supplements article L. 3511-2-1 of the Public Health Code, which establishes the prohibition of selling "to minors under the age of eighteen:
"1° Tobacco products or ingredients defined in the second paragraph of article L. 3511-1
"2° Without prejudice to the provisions relating to the retail sale of products meeting the definition of a medicinal product within the meaning of Article L. 5111-1:
"a) Electronic cigarettes or any other form of electromechanical or electronic inhaler simulating smoking;
"b) Liquids, whether or not containing nicotine, intended to be consumed with an electronic cigarette or any other form of electromechanical or electronic inhaler simulating smoking."
Hooky is a French and community brand registered with INPI. The company operating the site is based in France. Shipments are made from metropolitan France.
The website is hosted by 1&1, a global leader in hosting. Our server is secured with an SSL certificate.
French telephone assistance is available to you, from Monday to Friday, from 11 a.m. to 4:30 p.m., at 01 58 69 69 93.
We use the most secure payment solutions on the market to ensure a high level of confidentiality. We never have access to your banking information.
1. Choose the payment method by credit card.
2. You will be redirected to the secure server of our payment solution.
3. Fill in your card information: number, expiration date, and CVV.
4. Additional authentication will be required to secure the transaction.
1. Choose the payment option with PayPal.
2. You will be redirected to a PayPal page to proceed with payment and confirm the order.
3. Pay easily:
- with your PayPal account.
- with a credit card directly without creating an account.
First and foremost, no payment has been made.
Make a new attempt, it may be a typing error or a transmission issue with your bank.
If the payment error persists once again, contact your bank.
Nothing. You will receive a confirmation email. Your order is validated and ready to be shipped as soon as possible.
First of all, please wait a few minutes.
Check your spam folder or unwanted mail in your inbox.
If you still haven't received a confirmation email, please contact us indicating your contact details (name, surname, email address, and date of order). If you paid via PayPal, please provide your transaction number.
Simply contact us as soon as possible. Click here.
If the order has already been shipped, you can exercise your right of withdrawal. The product must be returned to us, in its original condition, at your own expense.
We will proceed with the cancellation and refund once the product has been received by us.
Please note that the right of withdrawal is valid only if the product has not been used and within fourteen days following the delivery of your package (learn more about the withdrawal policy).
The refund is only valid within the framework of a withdrawal.
We remind you that the right of withdrawal is only valid if the product has not been used and within fourteen days following the delivery of your package (learn more about the withdrawal policy).
Once your return package is received by us, it will be processed and inspected before approval or refusal of your return. The item(s) must be received within fourteen days. They must be unused, intact, and in their original packaging.
If your return is approved, a full refund of your order will be made. Once the refund is issued by our system, it should be visible in your account within 5 to 10 business days.
You will receive an email indicating the shipment.
You can also log in to your customer account to check the status of your order:
- "In delivery" : your package has been shipped.
- "Payment accepted" or "Preparation in progress": your package has not yet been shipped.
Validated orders are prepared and handed over to the carrier on the same day (Monday to Friday, before 3pm - excluding weekends and public holidays).
In the case of a pre-order, the shipment will be made on the date indicated on the product page when you place your order. In the event of a significant delay, we will contact you to inform you of the future shipping date.
The shipping times depend on the carrier chosen and are indicated during the order process.
You will need your tracking number and the link to track the shipment, which you can find:
- by clicking on the link in the email indicating the shipment
- in the details of your order, available on your customer account
Deliveries are carried out by carriers that we select based on their quality of service. However, there may be delays in delivery, which are beyond our control.
Please contact us and we will assist you and do everything we can to resolve the situation with the carrier.
Please refer to the Delivery page, which indicates the delivery zones served as well as the delivery times.
Hooky electronic hookahs are covered by a warranty valid for 1 year from the date of purchase.
Consumables (heads, candles, tips, and flavors) are not covered by the warranty.
To benefit from an intervention under the warranty, you must have the warranty certificate or purchase invoice from an authorized Hooky dealer.
If you have lost your warranty certificate or invoice, you can obtain a duplicate from an authorized dealer.
If you purchased your Hooky on the hooky-shisha.com website, the customer service already has your purchase invoice.
The Hooky repair center can repair your Hooky even if it is no longer under warranty. However, this procedure will incur repair fees.
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