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We use the most secure payment solutions on the market to ensure a high level of confidentiality. We never have access to your banking information.
1. Choose the payment method by credit card.2. You will be redirected to the secure server of our payment solution.3. Fill in your card information: number, expiration date, and CVV.4. Additional authentication will be required to secure the transaction.
1. Choose the payment option with PayPal.2. You will be redirected to a PayPal page to proceed with payment and confirm the order.3. Pay easily:- with your PayPal account.- with a credit card directly without creating an account.
First and foremost, no payment has been made. Make a new attempt, it may be a typing error or a transmission issue with your bank. If the payment error persists once again, contact your bank.
Nothing. You will receive a confirmation email. Your order is validated and ready to be shipped as soon as possible.
First of all, please wait a few minutes.Check your spam folder or unwanted mail in your inbox.If you still haven't received a confirmation email, please contact us indicating your contact details (name, surname, email address, and date of order). If you paid via PayPal, please provide your transaction number.
Simply contact us as soon as possible.If the order has already been shipped, you can exercise your right of withdrawal. The product must be returned to us, in its original condition, at your own expense.We will proceed with the cancellation and refund once the product has been received by us.Please note that the right of withdrawal is valid only if the product has not been used and within fourteen days following the delivery of your package.
The refund is only valid within the framework of a withdrawal.We remind you that the right of withdrawal is only valid if the product has not been used and within fourteen days following the delivery of your package.Once your return package is received by us, it will be processed and inspected before approval or refusal of your return. The item(s) must be received within fourteen days. They must be unused, intact, and in their original packaging.
If your return is approved, a full refund of your order will be made. Once the refund is issued by our system, it should be visible in your account within 5 to 10 business days.
You will receive an email indicating the shipment.You can also log in to your customer account to check the status of your order:- "In delivery" : your package has been shipped.- "Payment accepted" or "Preparation in progress": your package has not yet been shipped.
Validated orders are prepared and handed over to the carrier on the same day (Monday to Friday, before 3pm - excluding weekends and public holidays).In the case of a pre-order, the shipment will be made on the date indicated on the product page when you place your order. In the event of a significant delay, we will contact you to inform you of the future shipping date.
The shipping times depend on the carrier chosen and are indicated during the order process.
You will need your tracking number and the link to track the shipment, which you can find:- by clicking on the link in the email indicating the shipment- in the details of your order, available on your customer account
Deliveries are carried out by carriers that we select based on their quality of service. However, there may be delays in delivery, which are beyond our control.Please contact us and we will assist you and do everything we can to resolve the situation with the carrier.
The Hooky Steel features a male bowl connector that is compatible with most bowls or heads available on the market.
The Hooky Steel offers two types of downstems to suit your draw preferences : • Light downstem : provides a smooth, modern draw thanks to a diffuser with wide holes that break air bubbles in the water, reducing noise and water splashback. • Heavy downstem : delivers a dense, traditional draw with an authentic sound, featuring a circular plate that prevents water from rising into the hose and keeps the purge clear.
Non, l’anneau LED est vendu séparément. Il est disponible sur en noir ou en blanc en cliquant ici : www.hooky-shisha.com