We offer various payment methods that are 100% secure. We do not store any of your banking information. However, identity and address verification may be requested to ensure the safety of a transaction.

The overall delivery time includes preparation and shipping time. Orders placed before 3 pm are prepared the same day, while those placed after 3 pm are prepared the next day.
As soon as your package is shipped, an email with your tracking number will be sent to you.

Credit Card Via PayPlug (France / International)

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PayPlug is our French certified and secure credit card transaction provider. You can pay with a credit card (CB, VISA, MasterCard or American Express).

Credit Card via PAYPAL (France / International)

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Paypal is a secure online payment service without any fees. You can pay with your PayPal account, a credit card (CB, VISA, or MasterCard), and other methods (Maestro, Discover, American Express, Cofinoga, 4 stars, Aurore…)

Standard Shipment La Poste Lettre Suivie

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For all consumables shipments (heads, candles, tips, fragrances), we will use a reduced cost tracked letter.
In metropolitan France, your shipments will be delivered within 24/48 business hours.

For online tracking click here

Standard Shipment Colissimo

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The standard delivery times in metropolitan France are 24/48 business hours (excluding Saturdays, Sundays & holidays).
Delivery times for international shipments vary. (see table)

For online tracking click here

Express Shipment Chronopost

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The Chronopost delivery service allows you to receive your order at your home, handed over against signature.
The delivery times for an express shipment are 24 business hours (excluding Saturdays, Sundays & holidays).

For online tracking Click here

List of delivery countries

Country Delivery Method Free Delivery (Except Hooky Steel x Orlinski)
GERMANY Colissimo
Chronopost
€150
AUSTRIA Colissimo
Chronopost
€150
BELGIUM Colissimo
Chronopost
€150
SPAIN Colissimo
Chronopost
€150
UNITED STATES DHL X
FRANCE Laposte
Colissimo
Chronopost
€30
IRELAND Colissimo
Chronopost
€150
ITALY Colissimo
DHL
€150
LUXEMBOURG Colissimo
Chronopost
€150
OUTRE MER Laposte
Colissimo
€150
NETHERLANDS Colissimo
Chronopost
€150
PORTUGAL Colissimo €150
UNITED KINGDOM Colissimo
Chronopost
€150
SWEDEN Colissimo €150
SWITZERLAND Colissimo
DHL
€150