To exercise your right of withdrawal, please make your request through the contact form

The meaning of the terms (SELLER, CUSTOMER, DELIVERY, PRODUCT) is available by clicking on this link.

Right of Withdrawal Principle

The CUSTOMER has the right to withdraw by returning or restituting the PRODUCT to the SELLER, without giving any reason.

To do so, the PRODUCT must be returned or restituted no later than fourteen (14) days following the communication of the decision to withdraw, unless the SELLER proposes to recover the PRODUCT itself.

Withdrawal Period

The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the goods.

In the event that the CUSTOMER has ordered several PRODUCTS via a single order resulting in several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the last good.

In the case of delivery of the PRODUCT in several lots of pieces, the withdrawal period will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the last lot or piece.

Notification of the Right of Withdrawal

To exercise his right of withdrawal, the CUSTOMER must make his request through the contact form. You must be logged in to your account to access it.

The CUSTOMER may also notify his decision to withdraw from this contract by means of an unambiguous statement to 14 Rue de la Perdrix 93420 Villepinte or contact@hooky-shisha.com.

For the withdrawal period to be respected, the CUSTOMER must transmit his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.

Withdrawal Effects

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund all sums paid, including delivery costs (except for any additional costs arising, if applicable, from the CUSTOMER's choice of a mode of delivery other than the standard delivery mode offered by the SELLER) from the date on which it is informed of the CUSTOMER's decision to withdraw. (Article L.221-24 of the Consumer Code).

Unless it offers to recover the PRODUCTS itself, the SELLER may defer the refund until the PRODUCTS have been recovered or until the CUSTOMER has provided proof of shipment of the PRODUCTS, with the date of the first of these facts being retained.

The SELLER will refund using the same means of payment as the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to use another means of payment and provided that the refund does not result in any costs for the CUSTOMER.

Return policy

The CLIENT must, in any event, return the item no later than fourteen (14) days after notifying their decision to withdraw from the present contract, to: 14 Rue de la Perdrix 93420 Villepinte

This deadline is considered met if the CLIENT returns the item before the fourteen (14) day deadline.

Return fees

The CLIENT must bear the direct costs of returning the item.

In the event that the weight of the PRODUCT would prevent the CLIENT from returning it by post, the CLIENT must bear the direct costs of returning the item.

Condition of the returned item

The PRODUCT must be returned in accordance with the SELLER's instructions and must include all accessories delivered.

The CLIENT's liability is only engaged with regard to any depreciation of the item resulting from manipulations other than those necessary to establish the nature, characteristics, and proper functioning of the PRODUCT. In other words, the CLIENT has the opportunity to test the PRODUCT, but their liability may be engaged if they carry out manipulations other than those that are necessary.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases:

- Provision of services fully performed before the end of the withdrawal period and whose execution started after the express prior consent of the consumer and express waiver of his right of withdrawal;

- Supply of goods or services whose price depends on fluctuations in the financial market

- Supply of goods made to the consumer's specifications or clearly personalized

- Supply of goods liable to deteriorate or expire rapidly

- Supply of sealed audio or video recordings or software which have been unsealed after delivery

- Newspaper, periodical, magazine (except subscription contract)

- Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer provides for a specific date or period of performance

- Supply of goods which are, by their nature, inseparably mixed with other items

- Supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed by the consumer after delivery

- Supply of alcoholic beverages whose price was agreed upon at the time of the sale contract, whose delivery can only be made after 30 days and whose real value depends on fluctuations in the market beyond the control of the SELLER

- Emergency maintenance or repair work to be carried out at the consumer's home and expressly requested by him, limited to spare parts and work strictly necessary to respond to the emergency;

- Supply of digital content not provided on a tangible medium if the execution started with the consumer's express prior consent, who also acknowledged that he would thus lose his right of withdrawal

- Contracts concluded at a public auction